Yale Security Assure Lock 2 Plus Apple Home Keys (Tap to Open) Deadbolt, Satin Nickel Smart Keyless Entry Door Lock with Wi-Fi Connected Keypad for Code Entry and Remote Access, YRD450-N-WF1-619

Prone to getting locked out…
For the first ten months, this lock worked flawlessly. Installation was not much different from a regular, non-smart deadbolt. Apple Home Keys is awesome. The battery lasted nearly a year–I have the Bluetooth-only, non-WiFi model. DoorSense (magnet version) worked well. It accurately detected when the door was opened or closed. The auto-lock feature was great.Then, around the ten-month mark, the lock started falling apart in multiple ways. I won’t go over all of them, but two failures stand out.First, the DoorSense stopped working. The DoorSense always thought that my door was closed. I had to turn off Auto-Lock because it would lock the door while it was open.Second, and most importantly, the motor began to malfunction. The motor would not rotate the lock all the way, which meant the deadbolt would not fully retract. If the deadbolt didn’t retract all the way, the door wouldn’t open. This was prone to getting locked out. If you were attempting to unlock the door from the outside, you HAD to rely on the motor to unlock your door. There was no key.The lock still worked fine if I manually operated it with the latch… which was only possible from the inside. This did not help you when you were outside trying to get in.To fix both the DoorSense and the motor, I tried different troubleshooting steps:* changed batteries* re-calibrated the lock* factory reset* took the lock off the door, re-installed it* made sure the strike plate and deadbolt alignedNone of these steps fixed the issues. Not being able to fix the issue myself, I ventured out to work with Yale customer service. This was a less-than-pleasant experience.I contacted Yale via email. In my original email, I included my lock information and my proof of purchase. I asked what I could provide (videos, photos) for them to assess my lock. Within a day, I got a response from Yale. They asked me to email them photos and videos of the issue. I tried, but the videos were too large (above 25 MB), so the emails kept bouncing back.I emailed them back asking how I could send them the videos because it wasn’t possible through email. A day later, they responded asking me to upload them to iCloud or Google Drive. I uploaded the videos to iCloud to a publicly shared folder. I replied to their email with the iCloud link.A few days later, they responded saying they could not view the videos. They said that they did not have access to the folder and to check the access. They sent me a screenshot of them trying to access the iCloud folder. They were in the folder, but iCloud was asking them to sign into an Apple account. I replied to the email saying that they clearly had access–they just needed to sign into an Apple account.They replied back saying that iCloud wasn’t an option for them and that I needed to upload them to Google Drive or something else. This is when I started losing my patience because they were the ones that originally asked me to upload to iCloud or Google Drive. Fine: I uploaded to Google Drive and sent them a link.A day later, they responded apologizing for the issues with the lock. They sent me troubleshooting steps. These involved taking the lock off the door. They asked me to see if the motor had the same issues if it was rotating while detached from the door. The issues still persisted.So I replied to their email stating that the motor still made the same high-pitched screeches and still struggled to rotate all the way.They replied to my email a day later with this message: “We are sorry to hear about the issues you are experiencing with your lock. We are more than happy to assist you. The videos that you are sending are blocked, we do not have access to them. Please try to send them in a different format.”Confused and frustrated, I emailed back saying they’d already reviewed the videos… that they’d sent me troubleshooting steps… that I’d performed the troubleshooting steps… and that I was reporting back the results.Finally, a day later, they replied saying they would look into next steps for sending replacement parts for my lock. This was a few days ago, and I have not heard back from them.It has been over a week since my original contact to customer service.This lock is not worth the money. The issues that occurred when the lock started failing were not minor issues. Getting locked out is a terrible feeling for anyone. It sucks that the lock worked flawlessly during the return window. It felt like a scam.

Smart Home Lock, Perfect with Apple iPhone
This is a great lock, especially if you’re an Apple user. Installation was easy to follow, I already had a lock installed, so all I had to do was remove the old lock and put the new one in. All the predrilled holes worked. Great looking lock, slick and the sounds it makes for lock and unlock are pleasant. I really like the HomeKit integration. You can use a key from your wallet to tap and unlock, or even use Siri to lock/unlock. Definitely happy with this purchase.

It seems like the homekey functionality doesn’t work at all. Nothing happens when you tap the home key on the lock. I’ve reached out to support and they did the typical try a factory reset but as expected, that didn’t do anything. It seems like this product hasn’t been well developed / tested and you can find many other similar stories.

It’s a bit weird situation. Bought from Yale amazon shop, delivered to Lithuania, but can’t use it, because it requires Yale Access app, which is not available outside US and Canada.Seems like a common issue, too bad I didn’t check reviews.

Es un articulo muy bueno , lo compre por la compatibilidad con HomeKit y es bastante buena