APC Back-UPS Pro 1000VA UPS Battery Backup & Surge Protector, BX1000M Backup Battery Power Supply

Great product; poor packing.
First, let me rate the product. I have three of these UPS units in my house now. This series of UPS delivers output power that has a much better approximation to a true sine wave compared to many UPS units without having to spend $400. As a result, the newer PC power supplies are much happier and thus quieter and there is money left in my wallet. The battery is easy to install and change, the display is informative, and you have the option to turn off the visual display when the unit is running. The unit itself is also very quiet. There is an option to connect the UPS to a USB port on a Windows PC (don’t know about Mac) with the included cable and Windows 7 or later will recognize the UPS. You can then program your PC to automatically shut down safely when the UPS is drained to a specified level. I haven’t had to use that feature because we have occasional brownouts and very brief outages, but very rarely long-term power outages. In short, great product. I have three and will buy more as I need them.Second, let me rate Amazon’s shipping department. Simply stated they did a poor job. The last UPS I received was in a box with very little packing material. When I took the UPS out of the box, the case was broken well beyond repair and there were bits of plastic in box that had broken off. I didn’t dare even to test the thing. Surely UPS must have been too rough in handling, but there wasn’t any real packing material either. The UPS didn’t stand a chance. I contacted Amazon and their customer service folks got me fixed up with a replacement, but it was a hassle I wish I could have avoided. The replacement arrived OK along with more packing. How lucky do you think you are?I really like the UPS and wish I could buy it retail. I have my doubts about buying heavy and fragile items from Amazon.

Good product, disappointing (Supplier) support
This is my 2nd APC UPS backup. The first is over two years old and has performed flawlessly supporting a high-end workstation. I bought this 2nd, somewhat smaller model for my office PC.I was pleased with my purchase for six weeks until the first blackout intervention due to a thunderstorm. The UPS did not survive, when the power was restored the device insisted there was a short on the output, which of course there wasn’t. The total load on the output is less than 30% of the rating, but even with the load removed it still alarmed.This began a three week adventure:- Amazon does not allow a defective return-replacement (because of the batteries I assume). Beware.- APC has a 3 year warranty but their support process is agonizing. I spent several hours in chat-windows answering inane questions like ‘Is it plugged in?’ or ‘Are you sure there is no short on the output?’ At one point the agent (who was obviously multi-tasking) picked the wrong chat-window to type to another customer. That was interesting to sort out.- I finally found someone with a brain who started a swap-process. APC would send a replacement and I would return the defect.- The replacement arrived 10 days after the failure event. I installed it and everything was fine. I re-packaged the defect in the shipping box. But there was no information about where to send it.- Another week passed before I got an email with a pre-paid return label as a pdf attachment.I assume the original item was an infant-mortality so Five Stars for the product. Battery life is over 20 minutes with my load and the PowerChute software puts the system to sleep before the UPS runs dry.It’s an imperfect world: screws fall out. Time will tell if this was an isolated event or a chronic problem, but up to now I am optimistic.

A review after using 8 years
I bought the 1000va one $97 in 2017. I think it’s completely malfunctional in 2025. When it’s turned on now, it errors out with high pitch noise. The screenshot of the panel looks like the attached. Overall, the UPS leaves me enough time shutting down PC during a power outtage a couple of times. So far I think it’s a great purchase.

I recently purchased the APC Back-UPS Pro 700VA UPS Battery Backup & Surge Protector (BR700G) and am thoroughly impressed by its performance. The unit arrived well-packaged, ensuring its safety during transport, and I found it incredibly user-friendly to set up and operate.Having tried various brands and even an APC model 20 years ago, I can confidently say that APC’s quality consistently stands out. Their devices truly go above and beyond in terms of reliability and longevity. My oldest APC unit is still operational after 20 years, thanks to a simple battery replacement.However, one downside is the cost of original replacement batteries, which I find quite expensive. Despite this, my trust in the APC brand remains strong due to their products’ enduring quality and performance.

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